Know exactly how good your chatbot answers really are
ChatReact scores your chatbot's answer quality from a rolling average of your last 20 reviews. New bots stay in a learning phase until they clear the quality threshold you set — so you launch with confidence, not guesswork.
From day one, every answer earns its score
A new chatbot hasn't proven itself yet. Confidence scoring puts it in a learning phase, tracks how each answer is reviewed, and only marks it ready once it consistently hits your quality bar. You always know whether to trust the bot — or keep an eye on it.
- Rolling average of your last 20 reviews keeps the score current
- A configurable threshold defines what "good enough" means for you
- Clear learning-phase indicators show when the bot is still warming up
How confidence scoring works
A simple feedback loop that turns reviews into a quality score you can act on.
Start in the learning phase
Every new bot begins in a learning phase, clearly flagged so you know its answers are still being proven.
Review the answers
Rate the answers your bot gives. Each review feeds directly into the bot's quality score.
Track the rolling average
The score is a rolling average of your last 20 reviews, so it always reflects how the bot is performing right now.
Clear your threshold
Once the average reaches the quality threshold you set, the bot leaves the learning phase and is marked ready.
See confidence scoring in everyday conversations
Real questions, scored answers. Watch how a tracked quality score builds trust across different teams.
Customer support
Know your support bot is reliable before you let it answer customers unsupervised.
How do I reset my password?
Open Settings, choose Security, then "Reset password" — we'll email you a secure link right away.
E-commerce
Track answer quality on product and shipping questions before peak season hits.
Do you ship internationally?
Yes — we ship to over 40 countries. Shipping costs and delivery times are shown at checkout.
SaaS onboarding
Let new users self-serve, with a score that proves the answers are holding up.
Can I invite teammates to my workspace?
Absolutely. Go to Team, click "Invite member", and add their email — they'll join in seconds.
Healthcare practices
Keep a close eye on answer quality where accuracy and trust matter most.
What should I bring to my first appointment?
Please bring a photo ID, your insurance card, and a list of any current medications.
Agencies
Show clients a measurable quality score for the bot you built and manage for them.
What's included in the monthly retainer?
Your retainer covers strategy, content updates, and ongoing optimization — billed at the start of each month.
Financial services
Only let the bot run unsupervised once its score clears your threshold for sensitive topics.
How long does a transfer take to clear?
Standard transfers usually clear within one to two business days; instant transfers are available for eligible accounts.
Confidence scoring helps every team ship a bot they can trust:
From answer to certified quality
Every conversation feeds the scoring loop — and the loop tightens your bot's quality over time.
Everything in the scoring system
Practical tools to measure, monitor and prove your chatbot's answer quality.
Rolling 20-review average
Your score is the average of the last 20 reviews, so it stays current and never gets dragged down by old data.
Configurable threshold
Set the quality bar that fits your use case. The bot is only marked ready once its score reaches it.
Learning-phase indicators
Clear flags show when a bot is still in its learning phase, so you know exactly what to trust.
Email notifications
Get an email when reviews come in, so you can stay on top of answer quality without checking the dashboard.
Quality at a glance
See your bot's current confidence score whenever you need it — no spreadsheets, no manual tallying.
Always up to date
As new reviews replace the oldest, the score keeps adjusting to reflect how your bot performs right now.
Launch a chatbot you can trust
Turn reviews into a quality score and let confidence scoring tell you when your bot is ready.