When AI isn't enough, a human steps in
Let your AI chatbot handle the routine, and seamlessly transfer the tricky conversations to your team. Your agents take over complex inquiries in real-time — with the full chat history already in front of them.
I need to change the address on order #2291.
That needs a teammate — connecting you now.
Hi! I can see order #2291 — let's update that address right away.
The best of both worlds
Automation is great until a customer needs something only a person can solve. Live Chat keeps that moment smooth: the same conversation flows from your AI assistant straight to a human agent, without losing a single message or making the visitor repeat themselves.
- Hand off complex or sensitive questions in one click
- Agents see the entire conversation, not just the last message
- Visitors stay in the same chat window the whole time
How the handoff works
From an AI answer to a live human, in seconds — without the visitor ever leaving the chat.
AI handles the chat
Your chatbot answers questions automatically, resolving the everyday requests on its own.
Handoff is triggered
When the question gets complex, the conversation is escalated to a human agent.
Your team is notified
Available agents get the conversation in real-time, complete with the full message history.
Agent takes over
A human picks up right where the AI left off and replies live, then can hand it back when done.
When a human makes the difference
The AI covers most of the volume. For everything else, your team is one handoff away — see how it plays out.
E-commerce & orders
Order-specific changes that the AI shouldn't decide on its own land with a real agent instantly.
Can you change the shipping address on order #2291?
Of course — I've pulled up order #2291 and updated the address. You'll get a fresh confirmation by email shortly.
Billing & refunds
Money matters often need a human judgment call. Escalate them without losing context.
I was charged twice this month — can someone look into it?
I see the duplicate charge on your account and I've started the refund. It'll be back on your card within a few business days.
Technical support
When troubleshooting goes beyond the docs, an agent jumps in with the full thread already loaded.
I followed the setup guide but the widget still won't load.
Thanks for the details — I can see your setup. Let's check one config value together; I'll walk you through it right here.
Sales & enterprise
High-intent visitors get a real person before they cool off, turning interest into a conversation.
We're a team of 200 — do you offer custom enterprise plans?
We do! I'm connecting you with our team now so we can tailor a plan and pricing to 200 seats.
Sensitive requests
Complaints and account issues deserve a human touch — the handoff is seamless and respectful.
I'm really frustrated, this is the third time I've had this problem.
I'm sorry this keeps happening — I'm taking over personally now and we'll get it sorted today.
When AI is unsure
If the assistant can't answer confidently, it routes the visitor to a teammate instead of guessing.
Does this work with our internal compliance system?
Great question — let me bring in a specialist who can confirm the exact compatibility for your setup.
Live Chat fits any team that wants automation without losing the human touch:
One real-time console for your whole team
Handed-off conversations land in a live agent inbox powered by Pusher — see who's waiting, who's typing, and reply the instant a visitor does.
Everything your team needs to take over
Live Chat is built so the switch from AI to human feels effortless on both sides of the conversation.
Seamless AI-to-human handoff
Transfer any conversation from the chatbot to a person without breaking the flow or the chat window.
Agent availability management
Set who's online and ready, so handoffs only go to agents who can actually pick them up.
Real-time messaging
Powered by Pusher, messages appear instantly for both visitor and agent — no refreshing, no delay.
Conversation history preserved
Agents inherit the entire thread, so visitors never have to repeat what they already told the AI.
Pick up and hand back
A human can take over and, once resolved, hand the conversation back to the AI to continue.
Secure and on-brand
Handoffs happen inside your own ChatReact widget, keeping the experience consistent and trusted.
Give your customers a human when it matters
Combine AI speed with human empathy. Set up live chat handoff in minutes and let your team shine on the conversations that count.