A chatbot that fixes its own wrong answers
When a customer marks an answer as incorrect, the Improvement Agent opens a guided dialog to understand what went wrong — then proposes concrete fixes you can approve in one click.
Returns take up to 60 days.
What is the correct return window?
It is 30 days.
“Returns take up to 60 days.”
“You can return items within 30 days of delivery.”
Turn every wrong answer into a permanent fix
Most chatbots repeat the same mistake forever. ChatReact does the opposite: a single thumbs-down kicks off a short conversation with the agent, which pinpoints the gap and drafts the exact edits to make it right — for good.
- Negative feedback becomes a structured improvement, not a lost complaint
- Fixes are written as Core Instruction changes or new and updated FAQs
- You stay in control — nothing changes until you approve it
How the Improvement Agent works
From a flagged answer to an approved fix in four steps — no prompt engineering required.
Customer flags an answer
A visitor marks a chatbot reply as incorrect, capturing the exact question, answer and conversation context.
Guided diagnostic dialog
The agent asks you targeted, multi-turn questions to understand what the correct answer should have been and why.
Concrete fixes proposed
It drafts specific Core Instruction changes and creates or updates FAQs that close the knowledge gap.
You approve, it learns
Review each suggested change and apply it with one click. Once approved, the chatbot answers correctly from then on.
One wrong answer, fixed for everyone
See how a single piece of negative feedback turns into a precise, lasting correction across common scenarios.
Online retail
A shopper got an outdated return window. The agent confirmed the right policy and wrote a new FAQ so the next customer gets the correct answer instantly.
How long do I have to return an item?
You can return any item within 30 days of delivery for a full refund.
SaaS billing
The bot guessed about plan limits. After a quick dialog, the agent updated the Core Instructions so billing answers stay accurate.
Does the Pro plan include team seats?
Yes — the Pro plan includes 5 team seats, with extra seats available as an add-on.
Professional services
A vague answer about turnaround time was flagged. The agent captured the correct figure and refreshed the relevant FAQ.
How quickly can you start a new project?
We typically onboard new clients within 5 business days of signing.
Healthcare practice
Outdated opening hours led to a wrong reply. The agent corrected the hours and made sure the FAQ matched reality.
Are you open on Saturdays?
Yes, our clinic is open Saturdays from 9 a.m. to 1 p.m. for appointments.
Real estate
A listing detail was answered incorrectly. A short dialog let the agent rewrite the answer and tighten the instructions.
Does the apartment come with a parking space?
Yes, this unit includes one dedicated underground parking space in the rent.
Online courses
A student got the wrong access window for course materials. The agent updated the FAQ so future answers are spot on.
How long do I keep access after enrolling?
You get lifetime access to all course materials and future updates once enrolled.
The Improvement Agent works for any team that wants its chatbot to get smarter with every conversation:
A continuous improvement loop, built in
Every flagged answer flows through the same transparent cycle — and nothing is applied until you sign off.
What the Improvement Agent does
Purpose-built to turn customer feedback into reliable, approved knowledge.
Multi-turn issue analysis
An interactive dialog digs into the flagged answer to understand the real problem before suggesting anything.
Core Instruction suggestions
Proposes precise changes to your chatbot's Core Instructions so it answers correctly going forward.
Automatic FAQ updates
Creates brand-new FAQs or updates existing ones to fill the exact knowledge gap that caused the mistake.
Approval-gated changes
Every suggestion waits for your review — you decide what gets applied and what gets discarded.
Learns from real feedback
Each incorrect answer becomes a concrete improvement, so quality compounds over time.
Clear, sourced fixes
Suggestions are explained and tied to the conversation that triggered them, so reviewing is fast.
Let your chatbot improve itself
Turn negative feedback into approved fixes and watch answer quality climb with every conversation.