Turn every conversation into data-driven decisions
Get a clear picture of how your AI chatbot performs. Track conversations, measure response quality, and listen to real customer feedback — all in one dashboard.
Average satisfaction · 1,204 ratings
Stop guessing how your chatbot is doing
Without numbers, you're flying blind. ChatReact records every chat and surfaces the metrics that matter — so you can see what your customers ask, how well the bot answers, and where there's room to improve.
- Every conversation logged and searchable
- Response quality and satisfaction at a glance
- Trends that show whether things are getting better
How analytics works
From the first message to a confident decision, in four steps.
Capture conversations
Every chat between your visitors and the bot is recorded automatically — no setup required.
Measure quality
Each answer is scored for confidence and matched against customer ratings to gauge response quality.
Spot the trends
Usage, volume and satisfaction are charted over time so you can see patterns and seasonality.
Act with confidence
Use the insights to refine your knowledge base, fix weak answers and prove the chatbot's impact.
Insights for every kind of business
See the questions behind the numbers and the answers your bot is already giving.
Support teams
Find out which questions come up most so you can deflect repetitive tickets and focus humans on the hard cases.
What were the top customer questions this week?
The 5 most-asked topics were password resets, shipping times, refunds, opening hours and account upgrades.
Online shops
Track which product and checkout questions drive conversations and where shoppers drop off.
Which product questions are trending right now?
Questions about delivery time and return policy rose 32% this month, mostly during evening hours.
Customer satisfaction
Read real feedback ratings to understand how helpful your customers find each answer.
How satisfied are customers with the bot's answers?
Average satisfaction is 4.7 out of 5 across 1,204 ratings, with 90% rating answers as helpful.
Service businesses
See when conversations peak so you can staff live chat and updates around demand.
When are our busiest chat hours?
Conversation volume peaks between 6 and 9 PM on weekdays, with a smaller spike on Sunday afternoons.
Global teams
Break down conversations by language to see which markets engage most with your chatbot.
Which languages are visitors chatting in?
62% of chats are in English, 24% in German and 14% across other languages — German is growing fastest.
Content owners
Spot questions the bot couldn't answer well so you know exactly what content to add next.
Which questions does the bot struggle with?
Low-confidence answers cluster around warranty terms and bulk pricing — good candidates for new content.
Teams across every industry rely on analytics to keep improving:
From conversation to insight
Every chat flows into metrics, trends and decisions — automatically.
Everything you need to measure success
A complete view of your chatbot's performance, built right in.
Conversation tracking
Every chat is recorded and searchable, so you can revisit any conversation in full detail.
Response quality metrics
Confidence scores and resolution rates reveal exactly how well your bot is answering.
Customer feedback analysis
Collect and analyse satisfaction ratings to understand how helpful your answers really are.
Usage statistics & trends
Track volume, peak hours and growth over time with clear charts you can act on.
Topics & coverage
See the most-asked topics and the gaps where your knowledge base needs strengthening.
Actionable insights
Turn raw numbers into clear next steps that make your chatbot better every week.
Make decisions backed by data
See exactly how your chatbot performs and where to improve. Start tracking your conversations today.