Billing & Subscriptions

Manage your ChatReact subscription, upgrade or downgrade plans, and access invoices.

Available Plans

ChatReact offers various plans for different needs:

• Free - Free to try out
• Starter - For small businesses
• Professional - For growing teams with advanced features
• Enterprise - Tailored solutions on request
• Agency Plans - For agencies managing multiple clients (includes white-label)

Starter Pro Trial

New users automatically receive a 14-day "Starter Pro" trial period. This allows you to test all Professional features before deciding to upgrade.

What's Included?

During the trial, you have:

• ✅ Access to all Professional features (except whitelabel branding)
• ✅ Live Chat - Real-time conversations with human agents
• ✅ Improvement Agent - AI-powered chatbot optimization
• ✅ Lead Forms - Capture visitor contact information
• ✅ FAQ Suggestions - Automatic FAQ generation from conversations

After Trial Expiry

If you don't upgrade to a paid plan before the 14 days expire:

1. Your account automatically reverts to the Free plan
2. Content created using Professional features during the trial will be locked:
   • FAQs will no longer be shown in the widget
   • Core Instructions will be excluded from chatbot responses
   • These items will be marked with a 🔒 icon in your dashboard

Unlocking Content

If you upgrade to any paid plan at any time (even after trial expiry):

• All locked content will be automatically unlocked and reactivated
• Your work created during the trial is never lost

Managing Your Subscription

Viewing Current Plan

1. Go to Account in the user menu
2. Click Billing
3. See your current plan and usage

Upgrading

1. Navigate to Billing
2. Click Upgrade Plan
3. Select your new plan
4. Enter payment details
5. Confirm upgrade

Changes take effect immediately, and you're charged the prorated difference.

Downgrading

1. Navigate to Billing
2. Click Change Plan
3. Select a lower tier
4. Confirm downgrade

Canceling

1. Navigate to Billing
2. Click Cancel Subscription
3. Select a reason (helps us improve)
4. Confirm cancellation

Your access continues until the end of the billing period.

Payment Methods

Accepted Methods

• Credit/Debit Cards (Visa, Mastercard, Amex)
• SEPA Direct Debit (EU)
• iDEAL (Netherlands)
• Bancontact (Belgium)

Updating Payment Method

1. Go to Billing
2. Click Payment Methods
3. Add new method or update existing
4. Set as default if desired

Invoices

Accessing Invoices

1. Navigate to Billing
2. Click Invoice History
3. View or download any invoice

Invoice Details

Each invoice includes:

• Invoice number and date
• Billing period
• Plan details
• VAT (if applicable)
• Payment status

VAT / Tax Information

For business accounts:

1. Go to Billing → Tax Information
2. Enter your VAT ID
3. Add business name and address
4. Updates apply to future invoices

Usage Tracking

Monitoring Usage

The dashboard shows real-time usage:

• Chats used: Current month's conversation count
• Tokens used: AI processing usage
• Crawl pages: Website pages crawled
• Storage: Knowledge base size

Usage Alerts

Receive notifications when:

• 80% of monthly limit reached
• 100% of monthly limit reached
• Approaching storage limits

Overage Handling

When you exceed limits:

• Chats: Queue message shown, chats still work
• Tokens: Responses may be truncated
• Crawls: Cannot start new crawls

Upgrade your plan to restore full functionality.

Referral Program

Earning Credits

Refer others to ChatReact:

1. Go to Account → Referrals
2. Copy your unique referral link
3. Share with others
4. Earn credits when they subscribe

Referral Rewards

Deleting Your Account

If you want to permanently delete your account, you can do so from the Security tab in your Account settings.

How to Delete

1. Go to Account in the user menu
2. Click the Security tab
3. Scroll to Danger Zone
4. Click Delete Account
5. Enter your email address to confirm
6. Click Delete my account

What Gets Deleted

When you delete your account, the following is permanently removed:

• Active subscription — canceled immediately (not at period end), no further charges
• Saved payment methods — removed from our payment provider
• All owned companies — and everything inside them:
  • Chatbots, documents, FAQs, chat sessions, messages
  • AI knowledge base
  • Uploaded files
  • API keys, webhooks, team settings
• Team memberships — you are removed from all companies you were a member of
• Notifications, usage data, affiliate data
• Auth sessions and connected accounts (Google, etc.)

What Is Preserved

• Audit logs — your user ID is removed, but log entries are kept for compliance
• Companies you were a member of — they continue to exist without you
• Invites you sent — the invite remains valid, but your name is removed as the inviter

FAQs

Can I change plans at any time? Yes, upgrade or downgrade anytime. Changes take effect immediately.

What happens to my data if I cancel my subscription? Your subscription ends at the current billing period. Your account and data remain accessible — you simply revert to the Free plan. You can re-subscribe at any time.

What happens to my data if I delete my account? All data is permanently and immediately deleted, including Stripe billing data, uploaded files, chatbots, and conversations. This cannot be undone. See "Deleting Your Account" above for details.

Is there a free trial of paid plans? Yes! All new users automatically receive a 14-day "Starter Pro" trial with access to all Professional features (at Free plan limits). See the "Starter Pro Trial" section above for details.

How does annual billing work? Pay for 12 months upfront and save 20%. Example: Starter is €23/mo (€278/year) instead of €29/mo.

Next Steps

• Team Management →
• Contact Support →