Notification Settings

ChatReact keeps you informed about important events through in-app notifications and email. You can fully customize your notification preferences to match your workflow.

Accessing Notification Settings

Navigate to Account → Notifications in your dashboard to configure your preferences.

Global Settings

Email Notifications

Toggle to receive notifications via email. When disabled, you'll only see notifications in the dashboard bell icon.

In-App Notifications

Toggle to see notifications in the dashboard. These appear in the bell icon in the top navigation bar.

Delivery Frequency

Choose how often you want to receive email notifications:

Instant: Receive emails immediately when events occur
Hourly: Receive a digest email every hour (if there are new notifications)
Daily: Receive a daily digest at your preferred time
Weekly: Receive a weekly digest on your preferred day and time

Digest Settings

When using Daily or Weekly frequency:

Delivery Time: Choose what time to receive your digest (e.g., 09:00)
Delivery Day: For weekly digests, choose which day of the week
Timezone: Select your timezone for accurate delivery times

Quiet Hours

Enable quiet hours to pause email notifications during specific hours (e.g., overnight). In-app notifications will still appear immediately, but emails will be held until quiet hours end.

Start Time: When to start pausing emails (e.g., 22:00)
End Time: When to resume emails (e.g., 08:00)

Notification Types

You can customize each type of notification individually, choosing whether to receive it via email, in-app, or both.

Chatbot & AI

Notification	Description
New FAQ Suggestions	AI-generated FAQ suggestions ready for review
Confidence Score Improved	Your chatbot's confidence score increased
Confidence Score Decreased	Your chatbot's confidence score dropped
Learning Phase Complete	Chatbot has finished initial learning
Improvement Proposals Ready	New improvement suggestions available
Chat Review Required	A chat needs your review to improve chatbot responses (Learning Phase)

Leads & Forms

Notification	Description
New Lead Captured	A visitor submitted their contact information
New Form Submission	Someone submitted a contact form
Spam Submission Detected	A form submission was flagged as potential spam

Live Chat

Notification	Description
New Live Chat Request	A visitor is waiting for live assistance
Chat Assigned to You	A chat has been assigned to you
New Live Chat Message	New message in an active live chat

Knowledge Base

Notification	Description
Document Processed	A document was successfully added
Document Processing Failed	Document upload failed
Website Scan Started	Website crawling has begun
Website Scan Completed	Website crawling finished successfully
Website Scan Failed	Website crawling encountered errors

Team & Account

Notification	Description
Team Invitation	You've been invited to join a team
New Team Member	Someone joined your team

Billing & Limits

Notification	Description
Usage Limit Warning	Approaching your monthly chat limit
Usage Limit Reached	Monthly chat limit has been reached
Trial Ending Soon	Your trial period is about to expire
Subscription Issue	There's a problem with your subscription

Email Digest Format

When using hourly, daily, or weekly digest, you'll receive a single email containing all notifications from that period, organized by category. Each notification includes:

Title and description
Direct link to take action
Timestamp of when it occurred

Best Practices

Start with Instant: Begin with instant notifications to understand which events are important to you
Use Quiet Hours: Set quiet hours to avoid overnight interruptions
Customize by Type: Disable email for frequent, non-urgent notifications (like document processed)
Keep Critical Alerts: Always keep email enabled for billing issues and usage limits