Notification Settings

ChatReact keeps you informed about important events through in-app notifications and email. You can fully customize your notification preferences to match your workflow.

Accessing Notification Settings

Navigate to Account → Notifications in your dashboard to configure your preferences.

Notification Email

You can configure a dedicated email address for chat review notifications in your company settings:

1. Go to Company Settings → Notification Settings
2. Enter the email address where review notifications should be sent
3. Save your changes — the form suggests the company owner's email address, but it only takes effect once you save it

Each chat review email includes the conversation and rating buttons, so you can rate a chat as good or bad directly from your inbox. See the Improvement Agent guide for the full review and rating workflow.

Per-Chatbot Review Email Settings

In addition to the company-wide email address, each chatbot has its own chat review email controls on the chatbot's Confidence tab:

• Chat Review Emails: A toggle to enable or disable review emails for this chatbot
• Email frequency per category: For each answer category, choose how often review emails are sent — After every chat, Every X hours, Daily, Weekly, or Never

Global Settings

Email Notifications

Toggle to receive notifications via email. When disabled, you'll only see notifications in the dashboard bell icon.

In-App Notifications

Toggle to see notifications in the dashboard. These appear in the bell icon in the top navigation bar.

Delivery Frequency

Choose how often you want to receive email notifications:

• Instant: Receive emails immediately when events occur
• Hourly: Receive a digest email every hour (if there are new notifications)
• Daily: Receive a daily digest at your preferred time
• Weekly: Receive a weekly digest on your preferred day and time

Digest Settings

When using Daily or Weekly frequency:

• Delivery Time: Choose what time to receive your digest (e.g., 09:00)
• Delivery Day: For weekly digests, choose which day of the week
• Timezone: Select your timezone (used to determine your quiet hours)

Quiet Hours

Enable quiet hours to pause instant email notifications during specific hours (e.g., overnight). In-app notifications will still appear immediately, and digest emails follow their regular schedule, but no instant notification emails are sent during this window.

• Start: When to start pausing emails (e.g., 22:00)
• End: When to resume emails (e.g., 08:00)

Notification Types

You can customize each type of notification individually, choosing whether to receive it via email, in-app, or both.

Chatbot & AI

Leads & Forms

Live Chat

Knowledge Base

Team & Account

Billing & Limits

For each plan limit there is a Warning notification (you're approaching the limit) and a Reached notification (the limit has been hit):

Email Digest Format

When using hourly, daily, or weekly digest, you'll receive a single email containing all notifications from that period, organized by category. Each notification includes:

• Title and description
• Direct link to take action

Viewing Your Notifications

In-app notifications appear under the bell icon in the top navigation bar. Click View all notifications to open the notifications page, where you can:

• Switch between the All and Unread filters
• Click a notification to jump straight to the related page
• Use Mark all read to clear your unread count
• Use Delete old to remove read notifications older than 30 days

Best Practices

1. Start with Instant: Begin with instant notifications to understand which events are important to you
2. Use Quiet Hours: Set quiet hours to avoid overnight interruptions
3. Customize by Type: Disable email for frequent, non-urgent notifications (like document processed)
4. Keep Critical Alerts: Always keep email enabled for billing issues and usage limits

Troubleshooting

Not receiving email notifications?

1. Check if email notifications are enabled globally
2. Verify the specific notification type has email enabled
3. Check your spam/junk folder
4. Ensure you're outside of quiet hours

Notifications not appearing in dashboard?

1. Verify in-app notifications are enabled
2. Try refreshing the page
3. Check if the specific notification type has in-app enabled