Draoi Comhrá
Treoraíonn an Draoi Comhrá sibh trí chruthú chatbot AI go hiomlán cumraithe i 8 céim shimplí.
Ní gá ach Céim 1 (Bunriachtanais) agus Céim 8 (Achoimre) — tá cnaipe Sárú ar gach céim eile. Ó Céim 5 (Dearadh Widget) ar aghaidh, taispeántar réamhamharc beo ar bhreiseán in aice leis an bhfoirm.
Céim 1: Bunriachtanais (Riachtanach)
Ag tosú ó Theimpléad
Ag barr na Céime 1 is féidir leat teimpléad a roghnú a líontar roimh ré leis na socruithe is fearr — pearsantacht, tónúlacht, teachtaireachtaí fáilte agus athshlánaithe, agus roghanna iompraíochta. Is féidir gach rud a choigeartú fós sna céimeanna ina dhiaidh.
| Template | Best For |
|---|---|
| Blank | Start from scratch |
| Support | Customer service & help desk |
| Sales | Lead generation & sales |
| Onboarding | Guide new users & customers |
| Corporate | Professional & formal tone |
Tá an teimpléad Blank ar fáil i gcónaí. Tá na teimpléid réamh-chumraithe ar fáil ar phleananna íoctha — taispeánann an draoi cén plean a dhéanann iad a dhíghlasáil.
Ainm & Cur síos
Cumraigh na socruithe bunúsacha do do chatbot:
| Field | Description | Example |
|---|---|---|
| Name | Display name for your chatbot | "Support Assistant" |
| Description | Internal description for your team | "Handles customer inquiries for our SaaS product" |
Taispeántar ainm an chatbot do chuairteoirí i gcluaisín an bhreiseáin chomhrá.
Céim 2: Pearsantacht
Sainigh pearsantacht agus cúlra do chatbot:
| Field | Description | Example |
|---|---|---|
| Use Persona Name | Toggle whether the bot introduces itself by name | On/Off |
| Persona Name | The name your bot introduces itself as (if enabled) | "Alex" |
| Role | The role your bot plays | "Customer Success Manager" |
| Background | Context about your bot's expertise | "5 years experience helping customers with technical issues" |
Mód Anaithnid
Má mhúchann sibh Use Persona Name, ní chuirfidh an chatbot aithne air féin le hainm. In áit "Hello! I'm Alex, your customer service specialist." déarfaidh sé díreach "Hello! How can I help you?". Tá réimse ainm na pearsantachta i bhfolach nuair atá an lasc seo múchta.
Déanann pearsantacht mhaith comhráite a dhéanamh níos nádúrtha agus cabhraíonn sí leis an AI a choinneáil comhsheasmhach. Bain úsáid as mód anaithnid más fearr libh eispéireas níos neodrála a thabhairt.
Stíl Cumarsáide
Roghnaigh stíl chumarsáide réamhshocruthaithe a shocraíonn an tón iomlán do do chatbot:
| Style | Best For |
|---|---|
| Professional & Modern (Default) | Agencies, tech companies, B2B |
| Exclusive & Distinguished | Beauty clinics, law firms, luxury hotels |
| Warm & Welcoming | Family businesses, restaurants, medical practices |
| Cool & Casual | Tattoo studios, trendy bistros, startups |
| Custom | Uses your own Core Instructions instead of a preset |
Cuirfidh gach stíl treoracha mionsonraithe sa prompt leis an tón cuí, patrúin frásaíochta, agus samplaí.
Céim 3: Tónúlacht
Fine-tune do stíl chumarsáide an chatbot ag úsáid sloidéirí (scála 1-5):
| Setting | Low (1) | High (5) |
|---|---|---|
| Formality | Casual, friendly | Formal, professional |
| Humor | Serious, no jokes | Playful, witty |
| Verbosity | Brief, concise | Detailed, thorough |
| Empathy | Factual, direct | Warm, understanding |
| Proactivity | Reactive only | Suggests next steps |
Céim 4: Teangacha
Cumraigh tacaíocht teanga:
- Primary Language: The main language for responses (choose from English, German, French, Spanish, Italian, or Portuguese)
- Supported Languages: Additional languages your bot can understand and respond in
- Technical Level: A slider from Simple to Technical that determines how technical the bot's language should be
Tacaíonn ChatReact le gach 24 teanga oifigiúla an AE.
Foirm Sheoladh
Sainaithin conas ba chóir don chatbot cuireadh a thabhairt do chuairteoirí an tsuímh:
| Setting | Description | Example |
|---|---|---|
| Formal (Sie/Vous) | Polite form for professional/business communication | "How may I assist you?" (German: "Wie kann ich Ihnen helfen?") |
| Informal (Du/Tu) | Personal address for casual communication | "How can I help you?" (German: "Wie kann ich dir helfen?") |
Ní úsáidtear an fhoirm sheoladh ach i dteangacha a bhfuil idirdhealú foirmiúil/ainsinmneach iontu (m.sh., Gearmáinis, Fraincis, Spáinnis). Ní bhaineann an socrú seo le Béarla agus teangacha cosúil leis.
Aithníonn an widget go huathoibríoch teanga brabhsálaí an chuairteora agus freagraíonn sé sa teanga chuí.
Céim 5: Dearadh Widget
Sainmhínigh cuma do bhreiseáin comhrá:
Suíomh
- Bottom Right (default)
- Bottom Left
- Inline (Embedded) — Widget is displayed where the embed script is placed, always open, no bubble, no close button. Ideal for dedicated chat pages or support sections.
Dathanna
Roghnaigh Color Theme:
| Theme | Description |
|---|---|
| Default | The standard ChatReact color scheme |
| Company | Uses your company's brand colors (available once they are set in Company Settings) |
| Custom | Unlocks individual color pickers |
Nuair a roghnaítear Custom, is féidir leat coigeartú a dhéanamh ar:
| Setting | Description |
|---|---|
| Primary Color | Main accent color (buttons, headers) |
| Secondary Color | Gradient and hover states |
| Background Color | Chat window background |
| Text Color | Message text color |
Socruithe Datha Chasta
Leathnaigh na roghanna casta le haghaidh smacht níos mionsonraithe:
| Setting | Description |
|---|---|
| Visitor Messages | Background and text color of the visitor's message bubbles |
| Bot Messages | Background and text color of the bot's message bubbles |
| Header Text Color | Text color in the widget header |
Is féidir gach dath casta a athshocrú go huathoibríoch; i gcás sin roghnóidh ChatReact dath a shábháil an codarsnacht duit.
Toisí
- Border Radius: Rounded corners (0-32px)
- Widget Width: Chat window width
- Widget Height: Chat window height
Brandaíocht
- Use Company Logo: Show your company logo in the widget header. Requires the Professional plan or higher; the logo itself is uploaded in Company Settings.
- Header Title: Text in the widget header
- Header Subtitle: Secondary text in the header. If you leave it unset, the widget shows a localized default subtitle. After creation, you can hide the subtitle entirely by clearing this field in the widget settings.
Is féidir gach rogha dearaidh a athrú i ndiaidh an chruthaithe, agus tá socruithe breise ann (cosúil le URL lógó saincheaptha agus téacs na bable comhrá) ar fáil ansin freisin. Féach ar Widget Customization don tagairt iomlán.
Céim 6: Iompraíocht
Cumraigh iompraíochtaí uathoibríocha:
| Setting | Description |
|---|---|
| Welcome Message | First message shown when chat opens |
| Fallback Message | Response when bot can't answer |
| Proactive Greeting | Automatically greet visitors |
| Proactive Delay | Wait time before greeting (1-10 seconds) |
| Auto Open | Automatically open widget |
| Auto Open Delay | Wait time before opening (1-15 seconds) |
| Sound Enabled | Play a notification sound when the bot responds |
| Typing Indicator | Show typing animation |
Foirm Réamhsheolta
Bailigh faisnéis an chuairteora sula dtosaíonn an comhrá:
- Cuir Pre-Chat Form ar siúl
- Cuir réimsí leis (Text, Email, Phone, Textarea)
- Cuir marc ar réimsí riachtanacha mar "Required" de réir mar is gá
I ndiaidh an chruthaithe, is féidir cliceáil ar Translate with AI i socruithe iompraíochta an chatbot chun gach lipéad réimse agus spásléargas a aistriú go huathoibríoch chuig na teangacha tacaíochta.
Céim Foghlama
Skip Learning Phase: Cuir an rogha seo air chun do chatbot a thosú le muinín iomlán ón gcéad lá — gan freagraí drogallacha. Meabhraíonn rabhaidh duit a chinntiú go bhfuil do bhunachar eolais réidh sula dtéann sé beo.
Má tá an chéim fhoghlama gníomhach, is féidir leat a shocrú conas a iompóidh an chatbot nuair nach bhfuil sé cinnte faoi fhreagraí:
| Mode | Description |
|---|---|
| Cautious | Bot is reserved and actively refers to email handoff when uncertain. Proactively adds uncertainty phrases. |
| Balanced (Default, marked "Recommended") | Normal responses. Only shows uncertainty when the user questions accuracy. |
| Confident | Responds as in normal operation. The learning phase only collects feedback without changing response behavior. |
Additional Learning Phase Instruction: Optional free text for special instructions during the learning phase, e.g., "Always refer pricing questions to the team."
Is féidir mód na céime foghlama a chumrú freisin i socruithe an chatbot i ndiaidh an chruthaithe.
Comhrá Beo
Lig do chuairteoirí labhairt le gníomhairí tacaíochta daonna i bhfíor-am (éilíonn an plean Professional nó uasmhéid níos airde):
- Cas Enable Live Chat air
- Roghnaigh Live Chat Mode:
| Mode | Description |
|---|---|
| Handoff Only | The AI bot handles conversations and hands off to humans when needed |
| Standalone | Direct human chat, separate from the AI bot |
| Both | AI bot with handoff plus standalone human chat |
Foghlaim níos mó sa Live Chat guide.
Ar phleananna white-label, taispeánann Céim 6 rannóg Brandaíochta le lasc chun an lógó "Powered by ChatReact" sa bhreiseán a thaispeáint nó a cheilt.
Céim 7: Srianta & Comhlíonadh
Socraigh rialacha agus teorainneacha:
Ábhair Bhlocáilte
Ábhair nach ba cheart don chatbot plé a dhéanamh orthu:
- Táirgí iomaíocha
- Comhairle dlí
- Iompar i gcainteanna praghsála
Comhlíonadh Cleachtais is Fearr
Roghnaigh ó ocht rialacha comhlíonta caighdeánacha tionscail:
- No legal advice — recommends consulting a legal professional (pre-selected)
- No binding commitments — never makes binding commitments about pricing, discounts, or delivery (pre-selected)
- Refer to human support — offers to connect with human support for sensitive or complex issues (pre-selected)
- No internal information — does not disclose internal company information or confidential details
- No competitor information — does not share information about competitors or make comparisons
- No medical advice — recommends consulting a healthcare professional
- No financial advice — never provides financial or investment advice
- Data privacy — handles personal data carefully and doesn't ask for unnecessary information
Core Instructions
Rialacha saincheaptha do do chatbot, bainistithe mar liosta:
- Cuir treoracha leis, eagair iad, nó scrios iad aonair
- Gníomhachtaigh nó díghníomhachtaigh gach treoir gan í a scriosadh
- Cliceáil Improve with AI chun do threoracha a fheabhsú go huathoibríoch
Samplaí treoracha:
- "Always recommend scheduling a demo for complex questions"
- "Never share customer data or internal metrics"
- "Refer pricing questions to the sales team"
Tá tosaíocht is airde ag Core Instructions agus tá siad i gcónaí san áireamh i ngach freagra comhrá.
I ndiaidh an chruthaithe, tacaíonn eagarthóir Core Instructions sa socruithe chatbot le formáidiú téacs agus le hipearnais cliceálach (gréasáin, ríomhphost, agus uimhreacha gutháin).
Teorainneacha Freagra & Handoff
- Max Response Length: Character limit for responses (100-2000 characters)
- Human Handoff Trigger: Describe in your own words when the bot should hand the chat off to a human, e.g., "For product complaints or refund requests"
- Human Handoff Email: Email address the bot directs visitors to when handing off to a human
Céim 8: Achoimre (Riachtanach)
Athbhreithnigh gach socrú sula gcruthófar do chatbot:
- Déan gach cumrú a fhíorú
- Réamhamharc an dearadh widget
- Cliceáil Create Chatbot chun críochnú
Tar éis an Chruthaithe
Nuair a chliceálann sibh Create Chatbot, téitear go díreach isteach sa draoi Set up your knowledge base, a líontar bunachar eolais do chatbot i trí chéim thapa:
- Scan website — Enter your website URL; ChatReact discovers pages automatically and lets you select which ones to import
- Upload documents — Add PDF, DOCX, TXT, MD, CSV, or JSON files
- Done — Continue to your dashboard
Is féidir céimeanna ábhair araon a scipeáil — is féidir eolas a chur leis níos déanaí i gcónaí. Féach an Knowledge Base guide le haghaidh sonraí.
Ón áit sin is féidir libh:
- Test - Use the Preview feature to test conversations
- Embed - Add the widget to your website
- Iterate - Adjust settings based on feedback