Dashboard Overview

The ChatReact dashboard is your central hub for managing chatbots, monitoring conversations, and configuring your platform.

Dashboard Home

When you access your dashboard, you'll see a comprehensive overview of your chatbot activity:

Quick Actions Bar

At the top of the dashboard, you'll find quick action buttons for frequently used features:

• + FAQ - Jump to FAQ management
• Knowledge - Access knowledge base
• Settings - Chatbot settings
• Live Chat - Real-time conversations
• Leads - Lead management (if enabled in your plan)
• Forms - Form builder (if enabled in your plan)

KPI Statistics Grid

The dashboard displays up to 6 key performance indicators:

Activity Panels

The dashboard shows four main panels:

1. Recent Chats - Latest customer conversations with status badges
2. New Leads - Recent leads with contact information (if Lead Management enabled)
3. Pending FAQ Suggestions - AI-generated FAQs ready for approval
4. Activity Feed - Combined timeline of all recent activity

Navigation Structure

The dashboard sidebar provides access to all major features:

Main Sections

Chatbot Management

Each chatbot has its own settings page with tabs:

• General: Name, description, and status
• Persona: Personality and communication style
• Tonality: Formal/informal, humor level, etc.
• Languages: Primary and supported languages
• Widget: Appearance and design customization
• Behavior: Welcome messages, proactive greetings
• Restrictions: Compliance rules and limitations
• Analytics: Performance metrics and insights
• Feedback: Customer satisfaction tracking
• Live Chat: Agent handoff settings
• Embed: Widget installation code

Dashboard Header

The header includes:

• Company Selector: Switch between companies (if you have multiple)
• Chatbot Selector: Switch between chatbots
• Notifications: Alerts for crawl completions, new feedback, new leads, etc.
• Language Selector: Switch between interface languages
• Theme Toggle: Switch between light and dark mode
• User Menu: Account settings and logout

Vestluste ülevaatamine

Vestluste hindamine

Chats sektsioon võimaldab vestlusi üle vaadata ja anda tagasisidet chatbot'i parendamiseks:

1. Avage vestlus loendist
2. Hinnake vestlust nuppude abil:
   • Good (Pöial üles) — Märgib vestluse positiivseks näiteks
   • Needs Improvement (Pöial alla) — Avab Improvement Agent'i optimeerimiseks
   • Reviewed (Linnuke) — Märgib vestluse ülevaadatuks ilma hea või halva hinnanguta. Ei mõjuta usaldusskoori ega käivita e-kirju ega parendussessioone.

Vestluse detailvaade

Iga vestlus kuvab:

• Kogu vestlusajalugu
• Lehe URL, kust vestlus algatati (klikitav link maakera ikooniga)
• Külastaja andmed (kui saadaval eelvestluse vormidest)

Eelvaade URL-simulatsiooniga

Preview leht võimaldab testida chatbot'i simuleeritud lehe URL-iga:

1. Minge külgribal Preview
2. Sisestage URL URL-väljale (nt https://yoursite.com/products)
3. Widget käitub nagu oleks sellel lehel, võimaldades testida leheküljepõhiseid vastuseid

See on kasulik veendumaks, et chatbot vastab kontekstuaalselt teie veebisaidi erinevatele lehekülgedele.

Onboarding Wizard

When you first create a company or have no chatbots yet, the dashboard shows an onboarding wizard that guides you through:

1. Create Chatbot - Set up your first AI assistant
2. Add Knowledge - Upload documents or crawl your website
3. Customize Design - Match your brand colors and style
4. Embed Widget - Add the chatbot to your website

Mobile Support

The dashboard is fully responsive and works on all devices:

• Desktop: Full sidebar navigation with all features visible
• Tablet: Collapsible sidebar with optimized layouts
• Mobile: Slide-in drawer navigation, vertically stacked layouts for optimal touch interaction

All text-button combinations automatically adapt to smaller screens by stacking vertically.

Next Steps

• Chatbot Wizard →
• Knowledge Base →
• Lead Management →
• Team Management →