Notification Settings
ChatReact jinforma lilkom dwar avvenimenti importanti permezz ta' notifications in-app u email. Intom tista' tippersonalizzaw kompletament il-preferenzi tal-notifications biex jaqblu mal-workflow tagħkom.
Accessing Notification Settings
Navigaw għal Account → Notifications fid-dashboard biex tikkonfiguraw il-preferenzi tagħkom.
Notification Email
Tista' tikkonfigura indirizz email dedikat għan-notifiki tar-reviżjoni tal-chat fis-settings tal-kumpanija tiegħek:
- Mur f'Company Settings → Notification Settings
- Daħħal l-indirizz email fejn għandhom jintbagħtu n-notifiki tar-reviżjoni
- Jekk ma jkun ikkonfigurat l-ebda email, l-email tal-proprjetarju tal-kumpanija jintuża bħala default
L-emails tar-reviżjoni tal-chat jintbagħtu biss ladarba jkun ikkonfigurat indirizz ta' notification email.
Global Settings
Email Notifications
Toggle biex tirċievu notifications via email. Meta mqabbad, intom se tara biss notifications fil-bell icon tad-dashboard.
In-App Notifications
Toggle biex tara notifications fid-dashboard. Dawn jidhru fil-bell icon fil-top navigation bar.
Delivery Frequency
Agħżlu kemm spiss trid tirċievi email notifications:
- Instant: Tirċievi emails immedjatament meta jiġru l-avvenimenti
- Hourly: Tirċievi digest email kull siegħa (jekk hemm notifications ġodda)
- Daily: Tirċievi digest ta' kuljum fil-ħin preferut tagħkom
- Weekly: Tirċievi digest ta' kull ġimgħa fil-jum u ħin preferut tagħkom
Digest Settings
Meta tużaw Daily jew Weekly frequency:
- Delivery Time: Agħżlu f'liema ħin tirċievu d-digest (eż., 09:00)
- Delivery Day: Għad-digesti ta' kull ġimgħa, agħżlu liema jum tal-ġimgħa
- Timezone: Isselekta l-timezone tagħkom għal ħinijiet ta' delivery eżatti
Quiet Hours
Ippermettu quiet hours biex tieqaf l-email notifications matul xi sigħat speċifiċi (eż., matul il-lejl). In-app notifications se jibqgħu jidher immedjatament, iżda l-emails jiġu miżmuma sakemm quiet hours jintemm.
- Start Time: Meta tibda tieqaf l-emails (eż., 22:00)
- End Time: Meta terġa' tibda tirċievi l-emails (eż., 08:00)
Notification Types
Intom tista' tippersonalizzaw kull tip ta' notification separatament, tagħżlu jekk tirċievuha via email, in-app, jew iż-żewġt.
Chatbot & AI
| Notification | Description |
|---|---|
| New FAQ Suggestions | AI-generated FAQ suggestions ready for review |
| Confidence Score Improved | Your chatbot's confidence score increased |
| Confidence Score Decreased | Your chatbot's confidence score dropped |
| Learning Phase Complete | Chatbot has finished initial learning |
| Improvement Proposals Ready | New improvement suggestions available |
| Chat Review Required | A chat needs your review to improve chatbot responses (Learning Phase) |
Leads & Forms
| Notification | Description |
|---|---|
| New Lead Captured | A visitor submitted their contact information |
| New Form Submission | Someone submitted a contact form |
| Spam Submission Detected | A form submission was flagged as potential spam |
Live Chat
| Notification | Description |
|---|---|
| New Live Chat Request | A visitor is waiting for live assistance |
| Chat Assigned to You | A chat has been assigned to you |
| New Live Chat Message | New message in an active live chat |
Knowledge Base
| Notification | Description |
|---|---|
| Document Processed | A document was successfully added |
| Document Processing Failed | Document upload failed |
| Website Scan Started | Website crawling has begun |
| Website Scan Completed | Website crawling finished successfully |
| Website Scan Failed | Website crawling encountered errors |
| FAQ Translation Complete | Bulk FAQ translation has finished |
Team & Account
| Notification | Description |
|---|---|
| Team Invitation | You've been invited to join a team |
| New Team Member | Someone joined your team |
Billing & Limits
| Notification | Description |
|---|---|
| Usage Limit Warning | Approaching your monthly chat limit |
| Usage Limit Reached | Monthly chat limit has been reached |
| Trial Ending Soon | Your trial period is about to expire |
| Subscription Issue | There's a problem with your subscription |
Email Digest Format
Meta tużaw hourly, daily, jew weekly digest, intom se tirċievu email wieħed li fih l-kollox notifications minn dak il-perjodu, organizzati skont il-kategorija. Kull notification jinkludi:
- Titolu u deskrizzjoni
- Link dirett biex tieħu azzjoni
- Timestamp meta ġara
Best Practices
- Start with Instant: Ibda b'notifications instant biex tifhimx liema avvenimenti huma importanti għalikom
- Use Quiet Hours: Istrett quiet hours biex tevita interruzzjonijiet matul il-lejl
- Customize by Type: Iqqiegħed email għal notifications frekwenti u mhux urġenti (bħal document processed)
- Keep Critical Alerts: Dejjem żomm email attiv għall-issues ta' billing u usage limits
Troubleshooting
Not receiving email notifications?
- Iċċekkja jekk email notifications huma attivati globalment
- Ivverifika li t-tip speċifiku ta' notification għandu email attivat
- Iċċekkja l-folder spam/junk
- Kun żgur li intom mhumiex ġew fi quiet hours
Notifications not appearing in dashboard?
- Ivverifika li in-app notifications huma attivati
- Ipprova ttirrifreśja l-paġna
- Iċċekkja jekk it-tip speċifiku ta' notification għandu in-app attivat