ChatReact
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Billing & Subscriptions

Manage your ChatReact subscription, upgrade or downgrade plans, and access invoices.

Available Plans

ChatReact offers various plans for different needs:

  • Free - Brezplačno za preizkus
  • Starter - Za mala podjetja
  • Professional - Za rastoče ekipe z naprednimi funkcijami
  • Enterprise - Prilagojene rešitve na zahtevo
  • Agency Plans - Za agencije, ki upravljajo več strank (vključno z white-label)

Current pricing and detailed feature comparisons can be found on our Pricing page.

Starter Pro Trial

New users automatically receive a 14-day "Starter Pro" trial period. This allows you to test all Professional features before deciding to upgrade.

What's Included?

During the trial, you have:

  • ✅ Access to all Professional features (except whitelabel branding)
  • ✅ Live Chat - Real-time conversations with human agents
  • ✅ Improvement Agent - AI-powered chatbot optimization
  • ✅ Lead Forms - Capture visitor contact information
  • ✅ FAQ Suggestions - Automatic FAQ generation from conversations

Usage limits remain at Free plan levels during the trial (100 chats/month, 1 chatbot, etc.). Only features are unlocked, not capacity.

After Trial Expiry

If you don't upgrade to a paid plan before the 14 days expire:

  1. Your account automatically reverts to the Free plan
  2. Content created using Professional features during the trial will be locked:
    • FAQs will no longer be shown in the widget
    • Core Instructions will be excluded from chatbot responses
    • These items will be marked with a 🔒 icon in your dashboard

Unlocking Content

If you upgrade to any paid plan at any time (even after trial expiry):

  • All locked content will be automatically unlocked and reactivated
  • Your work created during the trial is never lost

The Starter Pro trial can only be used once per account.

Managing Your Subscription

Viewing Current Plan

  1. Pojdite v Account v uporabniškem meniju
  2. Kliknite Billing
  3. Oglejte si vaš trenutni plan in porabo

Upgrading

  1. Pojdite v Billing
  2. Kliknite Upgrade Plan
  3. Izberite vaš nov plan
  4. Vnesite podatke o plačilu
  5. Potrdite nadgradnjo

Spremembe začnejo veljati takoj in vam bo zaračunana prorata razlika.

Downgrading

  1. Pojdite v Billing
  2. Kliknite Change Plan
  3. Izberite nižji paket
  4. Potrdite znižanje

Downgrading may disable features not available on lower tiers. Review before confirming.

Canceling

  1. Pojdite v Billing
  2. Kliknite Cancel Subscription
  3. Izberite razlog (pomaga nam izboljšati)
  4. Potrdite preklic

Vaš dostop ostane aktiven do konca obračunskega obdobja.

Payment Methods

Accepted Methods

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • SEPA Direct Debit (EU)
  • iDEAL (Netherlands)
  • Bancontact (Belgium)

Updating Payment Method

  1. Pojdite v Billing
  2. Kliknite Payment Methods
  3. Dodajte novo metodo ali posodobite obstoječo
  4. Nastavite kot privzeto, če želite

Invoices

Accessing Invoices

  1. Pojdite v Billing
  2. Kliknite Invoice History
  3. Oglejte si ali prenesite katero koli fakturo

Invoice Details

Each invoice includes:

  • Invoice number and date
  • Billing period
  • Plan details
  • VAT (if applicable)
  • Payment status

VAT / Tax Information

For business accounts:

  1. Pojdite v Billing → Tax Information
  2. Vnesite vaš VAT ID
  3. Dodajte ime podjetja in naslov
  4. Posodobitve veljajo za prihodnje račune

Usage Tracking

Monitoring Usage

The dashboard shows real-time usage:

  • Chats used: Current month's conversation count
  • Tokens used: AI processing usage
  • Crawl pages: Website pages crawled
  • Storage: Knowledge base size

Usage Alerts

Receive notifications when:

  • 80% of monthly limit reached
  • 100% of monthly limit reached
  • Approaching storage limits

Overage Handling

When you exceed limits:

  • Chats: Queue message shown, chats still work
  • Tokens: Responses may be truncated
  • Crawls: Cannot start new crawls

Upgrade your plan to restore full functionality.

Referral Program

Earning Credits

Refer others to ChatReact:

  1. Pojdite v Account → Referrals
  2. Kopirajte vašo unikatno referral povezavo
  3. Delite z drugimi
  4. Zaslužite kredite, ko se naročijo

Referral Rewards

TierYou ReceiveThey Receive
Basic€10 credit€10 credit
Partner20% recurring20% discount

FAQs

Can I change plans at any time? Da, lahko nadgradite ali znižate kadarkoli. Spremembe začnejo veljati takoj.

What happens to my data if I cancel? Vaši podatki se hranijo 30 dni po preklicu. Pred preklicem prenesite izvoze.

Is there a free trial of paid plans? Da! Vsi novi uporabniki samodejno prejmejo 14-dnevni "Starter Pro" trial z dostopom do vseh Professional funkcij (v mejah Free plana). Za podrobnosti si oglejte razdelek "Starter Pro Trial" zgoraj.

How does annual billing work? Plačate za 12 mesecev vnaprej in prihranite 20%. Primer: Starter je €23/mo (€278/year) namesto €29/mo.

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